“The Best Client Experience”

Our Vision & Values

Revolutionary and Memorable Care

We Greet every person within 3 metres of us with a friendly hello, and always use ‘please’, ‘thank you’ and ‘you’re welcome’.

If someone is upset by our actions, we apologise and make amends immediately.

We listen carefully and use positive language to have uplifting conversations.

We tell the truth, and deliver it in the best possible way.

We use appropriate tone and energy to convey mutual understanding.

We blame the system, not the person.

Our work environment is safe and nurturing; a place where things can be said, and nothing ‘sticks’

We value new ideas, and always offer at least one positive before a negative.

We progress together as a team in alignment with each other.

We aim to delight, and without exception we deliver the best client experience possible and always more than expected.

We are here to provide the best experience for all our clients, to improve movement, maintain mobility, improve performance and support each other with love and positivity towards a healthier, happier life.

We are friendly, we run on time, and we walk with a purpose to be leaders in revolutionary and memorable care.