“The Best Client Experience”
Our Values
Revolutionary and Memorable Care
Put Others First
We Greet every person within 3 metres of us with a friendly hello, and always use ‘please’, ‘thank you’ and ‘you’re welcome’.
If someone is upset by our actions, we apologise and make amends immediately.
Keep It Real
We use positive language to have uplifting conversations.
We tell the truth, and deliver it in the best possible way.
We listen, and use appropriate tone and energy to convey mutual understanding.
Stick Together
We blame the system, not the person.
Our work environment is safe and nurturing; a place where things can be said, and nothing ‘sticks’
We value new ideas, and always offer three positives before a negative.
Embrace Change
We progress together as a team in alignment with each other.
Be Wow
We aim to delight, and without exception we deliver the best client experience possible and always more than expected