“The Best Client Experience”
Revolutionary and Memorable Care
We Greet every person within 3 metres of us with a friendly hello, and always use ‘please’, ‘thank you’ and ‘you’re welcome’.
If someone is upset by our actions, we apologise and make amends immediately.
We use positive language to have uplifting conversations.
We tell the truth, and deliver it in the best possible way.
We listen, and use appropriate tone and energy to convey mutual understanding.
We blame the system, not the person.
Our work environment is safe and nurturing; a place where things can be said, and nothing ‘sticks’
We value new ideas, and always offer three positives before a negative.
We progress together as a team in alignment with each other.
We aim to delight, and without exception we deliver the best client experience possible and always more than expected